Information We Collect

What You Give Us Directly

When you register for courses, contact us, or create an account on our platform, you provide specific information. This includes your name, email address, phone number, and sometimes your professional background or educational history. If you pay for courses, we process payment details through secure third-party processors.

Information We Collect Automatically

Our website gathers technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to understand which parts of our platform work well and which need improvement.

• Access logs showing visit timestamps and pages viewed
• Device and browser specifications for compatibility
• Interaction patterns with course materials
• Geographic location data (city-level, not precise coordinates)

How We Use Your Information

Everything we collect serves specific purposes. We don't gather data just to have it sitting around. Here's what we actually do with your information:

We're legally required to keep certain records for Vietnamese tax and education authorities. Student records, payment history, and course completion data fall into this category. These retention requirements override standard deletion timelines.

Your Rights Under Vietnamese Law

Vietnam's personal data protection regulations give you specific rights. We respect these completely and have processes in place to help you exercise them.

To exercise any of these rights, email help@kineticshinewave.com with your request. We'll verify your identity and respond within the timeframes required by Vietnamese law. If you're unhappy with our response, you can lodge a complaint with Vietnam's Ministry of Information and Communications.

Data Security Measures

Security isn't just about technology. It's also about processes, training, and regular reviews. Here's what we do to protect your information:

• Encryption: All data transmitted between your device and our servers uses TLS 1.3 encryption. Stored data is encrypted at rest using AES-256 standards.
• Access Controls: Only staff members who need specific data to do their jobs can access it. Every access is logged and reviewed quarterly.
• Regular Audits: We conduct security assessments twice yearly and address any vulnerabilities within 48 hours of discovery.
• Staff Training: Every team member completes data protection training annually. New hires complete it within their first week.
• Incident Response: We have documented procedures for data breaches. If one occurs affecting your data, we'll notify you within 72 hours.

Despite these precautions, no system is completely invulnerable. If you notice anything suspicious with your account, contact us immediately at help@kineticshinewave.com.

Sharing Information With Others

We don't sell your personal information to anyone. Period. But we do share limited data with specific partners who help us deliver our services:

Service Providers

Our payment processor handles transaction details. Our email platform manages course notifications. Our hosting provider stores website data. These companies can only use your information for the specific services they provide to us, and they're bound by strict confidentiality agreements.

Legal Requirements

Vietnamese authorities may request student records for tax audits, education quality reviews, or legal proceedings. We comply with valid legal requests but only share the minimum information required by law.

Business Transfers

If Kinetic Shine Wave merges with another company or gets acquired, your data would transfer to the new owner. We'd notify you beforehand and ensure they maintain similar privacy protections.

We never share data with third parties for their marketing purposes. You won't receive promotional emails from other companies because you enrolled in our courses.

International Data Transfers

Some of our technical infrastructure sits outside Vietnam. Cloud servers, backup systems, and certain software tools may store or process your data in other countries. When this happens, we ensure adequate protection through:

• Standard contractual clauses approved by Vietnamese authorities
• Verification that recipient countries have adequate privacy laws
• Additional security measures like encryption during transit and storage
• Regular audits of international service providers

Your data might be processed in Singapore, Japan, or other locations where our cloud infrastructure operates. These transfers never compromise the protections described in this policy.

Cookies and Tracking

Our website uses cookies. These small files help the site remember your preferences, keep you logged in, and understand which features get used most. You can control cookie settings through your browser, but some site functions won't work properly if you block essential cookies.

Types of Cookies We Use

• Essential Cookies: Required for the site to function. Keep you logged in, remember items in your cart, ensure security.
• Analytics Cookies: Help us understand visitor behavior and site performance. Used to improve user experience.
• Preference Cookies: Remember your settings like language choice, display options, or customized dashboards.

We don't use advertising cookies or share cookie data with advertising networks. Our analytics are for internal improvement only.

Children's Privacy

Our courses target adults and professionals. We don't knowingly collect information from anyone under 16 years old. If a parent discovers their child has provided us with personal information, contact us immediately and we'll delete it within 48 hours.

For students aged 16-18, we require parental consent before enrollment. This consent covers both course participation and the data processing necessary to deliver the program.

Changes to This Policy

We review this privacy policy annually and update it when our practices change. Significant modifications will be announced via email to all active students and posted prominently on our website at least 30 days before taking effect.

Minor clarifications or legal updates may happen without advance notice, but these won't reduce your rights or expand our use of your data. The "Effective Date" at the top shows when the current version took effect.

Retention and Deletion

We keep your information only as long as needed for the purposes described in this policy or as required by Vietnamese law. Here's our standard retention schedule:

• Course enrollment and progress records: 5 years after completion
• Payment and financial records: 7 years (tax law requirement)
• General inquiries and support tickets: 2 years
• Marketing consent and preferences: Until you withdraw consent
• Website analytics: 18 months, then anonymized

After these periods expire, we securely delete your data unless you've requested otherwise or legal obligations require longer retention. Deletion means complete removal from active systems, backups, and archives.